Updated 14 October 2026. These terms describe the use of PrimeArz accounts, property listings, professional profiles, enquiries, reviews and paid website services.
Property information and transactions
PrimeArz connects people with property professionals. Listing professionals are responsible for the accuracy of their property descriptions, prices, availability, location, media and authority to offer the property. Asking prices, area guides and displayed transaction information are research aids. Confirm the property, documents, costs and agreements with the relevant parties before committing to a transaction.
Accounts and submitted content
Provide accurate account and contact information, keep your credentials secure, and submit only content you have the right to publish. Do not impersonate another person, post misleading offers or reviews, expose another person’s private information, send spam or use the service for unlawful activity. PrimeArz may review, restrict or remove content or accounts that misuse the service or require investigation.
Agent and agency relationships
Listings identify the responsible agent. An associated agency may also display that agent’s listings and receive related enquiries. Recorded transactions and reviews can remain attributed to the agent and the agency associated with the transaction at that time, even after the membership ends. Joining, leaving or removing an agency association does not erase that recorded history.
What the Verified badge means
A Verified profile badge means the professional has active paid package access, a profile photograph and an introduction video. Paid access may be provided through an associated agency’s active package. The badge is a profile-completion indicator. It does not establish the person’s identity, property ownership, qualifications, honesty or the safety of a transaction, and it is not a PrimeArz trust guarantee.
Buyer safety
Inspect the property, independently check ownership and relevant approvals, confirm the seller’s or landlord’s authority, and obtain clear written terms and receipts. Check payment instructions directly with the intended recipient. Do not send money solely because someone has a badge, appears in a listing or contacts you through a buyer request. Report suspicious content to support@primearz.com.
Reviews and transaction records
Reviews should describe the buyer’s genuine experience and include the required video. Select the relevant listed property or provide the required sale or rental details for an earlier transaction. A buyer report can contribute to displayed transaction totals and estimated commission figures. Estimates do not prove that a commission was paid, and a review is not an official title or transfer record. Do not create reviews for someone else or submit fabricated transaction information.
Packages, credits and promotions
Check the package, allowance, price and activation details displayed when placing an order. Payment confirmation activates the applicable paid service. Listing, promotion and advertising allowances are subject to the purchased package or add-on and its displayed period. Request details about a billing issue, cancellation or refund from support before assuming an order has been cancelled. External app services have their own access and subscription terms.
Enquiries, requests and communication
Submitting a property enquiry or buyer request allows the relevant professionals and PrimeArz to use the provided contact details to respond to that requirement. Optional marketing subscriptions can be managed separately. Submitting a request does not guarantee a property match or a completed transaction.
Advertising and external services
Sponsored placements and third-party advertisements are advertising content. External websites, video players, maps and messaging services operate under their own terms and policies. Examine the relevant provider’s information before using those services or making a purchase.
Privacy and support
See the Privacy policy for how information is used. Contact support@primearz.com about inaccurate content, access, safety or billing concerns. These terms may be updated as the service changes.
