Call us:
0321 5347905Frequently Asked Questions
Overview
Why should I use your services?
Primearz offers a seamless and comprehensive solution for all your real estate needs, whether you're buying, selling, renting, or leasing. Here's why you should choose us:
Wide Reach: With a user-friendly platform, Primearz connects you with a large network of potential buyers, renters, and sellers, ensuring your property gets maximum exposure.
Easy-to-Use Platform: Listing a property or searching for one is quick and straightforward. Our intuitive interface makes the process hassle-free, so you can focus on what matters most.
Targeted Marketing Tools: Whether you’re an individual, agent, or developer, Primearz provides targeted marketing solutions, such as premium listings, to help your property stand out to the right audience.
Comprehensive Property Listings: We cater to all types of real estate, including residential, commercial, and land properties, offering a one-stop solution for your needs.
Expert Support: Our dedicated customer service team is always available to assist with any queries or issues, ensuring that your experience is smooth and efficient.
Primearz is more than just a marketplace—it's your trusted partner in navigating the real estate market with ease, efficiency, and success.
How secure are your services?
At Primearz, we prioritize the security and privacy of our users. Our platform is built with advanced encryption and security protocols to safeguard your personal information. We employ industry-standard measures to ensure that all transactions, communications, and data exchanges are secure and protected. Additionally, we do not share your information without your consent, and we continuously monitor our systems to prevent unauthorized access. You can trust that your real estate experience with Primearz is safe, secure, and confidential.
Is there customer support available?
Primearz offers dedicated customer support to assist you with any questions or issues you may have. Our team is available through multiple channels, including email, live chat, and our help center, to ensure you get the help you need. Whether you need assistance with a property listing, account management, or technical support, we’re here to provide prompt and effective solutions to make your experience smooth and hassle-free.
How can I update my account information?
Updating your account information on Primearz is quick and easy! Simply log in to your account and navigate to the "Account Settings" section. From there, you can edit your personal details, contact information, password, and more. Any changes you make will be saved immediately. If you need help updating specific information or encounter any issues, our customer support team is available to assist you.
Advertising
How can I advertise my property on Primearz.com?
A registered user can promote their property on Primearz.com by selecting from a range of tailored advertising packages designed specifically for individuals, agencies, and developers.
What types of properties can I advertise on Primearz.com?
You can advertise all types of properties on Primearz.com, including houses, apartments, commercial buildings, land, and other real estate properties.
What are the benefits of advertising on Primearz.com?
Primearz.com is Pakistan's leading and most trusted real estate platform, boasting an extensive user base of active buyers and renters. By Advertising your property on Primearz.com, you can gain access to a broader audience, increasing your chances of selling or renting your property quickly and efficiently.
How much does it cost to advertise on Primearz.com?
The cost of advertising on Primearz.com depends on the type of property, location, and other factors. You can contact the Primearz.com sales team for a customized quote.
What is the benefit of Banner Advertisement on Primearz?
Banner advertisement provides strong brand awareness and recall, as it appears on individual pages of other properties and developments. This competitive advantage can increase the likelihood of conversions and sales for the advertiser.
What is the benefit of Email Advertisement through Primearz?
Email advertisements through Primearz.com's Newsletter allow for targeted promotion to a a qualified audience. Advertisers can reach a large and relevant audience seeking investment opportunities in Pakistan.
Costs and Payments
How do you calculate fees?
At Primearz, our fees are transparent and based on the type of services you choose. These fees are designed to enhance your property's visibility and reach a larger audience. You can view the detailed pricing for each service on our "Advertise" page, and our team is always available to assist with any questions regarding fees or plans.
How do I pay my invoices?
You Can
Are there opportunities for discounts or promotions?
Yes, Primearz regularly offers special discounts and promotions to help you get the most value out of your listings. We run periodic sales on premium features, offer seasonal promotions, and provide exclusive deals to new users and loyal customers. To stay updated on the latest discounts and promotions, we recommend subscribing to our newsletter or following us on social media for real-time offers. Additionally, our customer support team can provide information on any ongoing promotions you may be eligible for.
Are there any hidden fees not displayed in the pricing table?
No, at Primearz, we believe in full transparency. There are no hidden fees. All costs associated with our services are clearly outlined in the pricing table, so you know exactly what you're paying for. Whether you’re using basic or premium features, we make sure all fees are up-front and easy to understand. If you have any questions about specific charges or fees, our customer support team is always available to provide clarification.
What is the refund procedure?
At Primearz, we offer a 14-day refund policy for our services. If you are not satisfied with your purchase, you may request a refund within 14 days of the transaction date. After this period, no refunds will be issued under any circumstances.
Refunds are only applicable to property listings and premium features and will be processed after verification.
We encourage you to review all details carefully before making a purchase. If you have any questions or concerns before completing your transaction, our customer support team is available to assist you.
For refund requests, please contact us at support@primearz.com or call 0321 5347905 within the 14-day period.
Is there financial or accounting support?
Currently, Primearz does not offer financial or accounting support. For any financial or accounting-related queries, we recommend consulting with a professional or using third-party services. If you have any questions regarding billing or payments, our customer support team is happy to assist with general inquiries related to your account and services.
Safety and Security
What languages does your service support?
Primearz primarily supports English and Urdu for all communications and services. However, our team is equipped to translate any message and can respond in a variety of languages to ensure a smooth experience for all users. If you prefer assistance in a different language, feel free to reach out, and we'll do our best to accommodate your needs.
How do I integrate your service into my system?
To integrate Primearz into your system, we offer various API and integration options tailored to your needs. Our technical team can provide detailed documentation and support to help you seamlessly connect our services with your existing platform. Whether you're looking to sync property listings, manage accounts, or leverage our marketing tools, we can guide you through the integration process.
For more information or to get started, please contact our support team or visit our Integration Guide on the website.
What are the safety features of your system?
At Primearz, we prioritize the safety and security of our users. Our system is equipped with several safety features to ensure a secure experience:
Data Encryption: All sensitive information, including personal and financial data, is encrypted using industry-standard SSL encryption to protect it from unauthorized access.
Secure Transactions: We use secure payment gateways to ensure that all transactions are processed safely, minimizing the risk of fraud.
Privacy Protection: We are committed to protecting your privacy and do not share your personal information without your consent. Your data is stored securely and only used for the purposes you’ve agreed to.
Account Security: We offer two-factor authentication (2FA) for additional protection of your account, ensuring only authorized users can access your profile.
Regular Security Audits: Our platform undergoes regular security audits and updates to identify and address any vulnerabilities, keeping your information safe.
24/7 Monitoring: We actively monitor our system for any suspicious activity to detect and prevent potential threats in real-time.
With these safety features, you can trust that your experience on Primearz is secure and protected.
How can I request new features?
At Primearz, we value feedback from our users and are always looking to improve our platform. If you have a suggestion for a new feature or enhancement, you can easily submit your request by reaching out to our support team through email or the contact form on our website. Additionally, you can provide feedback directly through your account dashboard.
We carefully review all requests and consider them for future updates. While we cannot guarantee immediate implementation, we appreciate your input and strive to make Primearz a better platform for everyone.
Is my data protected?
Yes, your data is fully protected at Primearz. We implement advanced security measures, including SSL encryption, to ensure that all personal and financial information is kept safe and secure. Our system is regularly updated and monitored to guard against unauthorized access or data breaches. We are committed to maintaining your privacy and confidentiality, and your data will never be shared without your consent. Rest assured, we take every step to protect your information and ensure your experience with Primearz is safe.
How do I report a technical issue?
How do I report a technical issue?
If you encounter a technical issue on Primearz, our support team is here to help. Simply follow these steps to report the problem:
- Contact Support: Reach out to our customer support team via email or the contact form on our website.
- Provide Details: Include a detailed description of the issue you're facing, any error messages, and the steps that led to the problem.
- Attach Screenshots (Optional): If possible, attach screenshots or screen recordings to help our team better understand the issue.
- Submit Your Request: Once submitted, our team will review your report and respond with troubleshooting steps or a resolution as quickly as possible.
We're committed to resolving technical issues promptly to ensure a smooth and seamless experience on Primearz.
